Privacy Policy
Last updated: June 8, 2026
MotherVape (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect,
how we use it, and the choices you have when using our website and services.
Information We Collect
- Order Information: name, address, mobile number, email address, items ordered, totals, and order status.
- Delivery/Tracking Information: courier tracking number or rider name when applicable.
- Customer Accounts (optional): if you sign up, we store your basic details and a securely hashed password.
- Support Messages: messages you submit through our inquiry/chat feature and our reply history.
- Technical Data: basic server logs (e.g., IP address, browser type) used for security and performance monitoring.
How We Use Your Information
- To process and manage orders, payments, delivery, and customer service.
- To send invoices and order-related notifications (e.g., payment instructions and delivery updates).
- To prevent fraud, abuse, and unauthorized access to our systems.
- To improve site performance and reliability.
Emails and Communications
We may send you transactional emails such as invoices, payment instructions, or delivery updates.
These emails are necessary for fulfilling orders and customer support.
Cookies & Local Storage
Our site may use cookies or similar technologies to maintain your cart session, keep you logged in (if you use an account),
and improve your browsing experience.
Sharing of Information
We do not sell your personal information. We may share limited information only as needed to fulfill your order,
such as with delivery couriers, or if required by law.
Data Retention
We retain order records and related information for business operations, customer service, and compliance.
We keep data only as long as reasonably necessary for these purposes.
Security
We use reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure.
Please keep your login credentials private and avoid sharing them.
Your Choices
- You may contact us to update your order contact details (when applicable).
- If you created an optional account, you may request updates to your account information.
Contact
If you have privacy questions, please contact us through the website or reply to any official MotherVape email.
This document is provided as a general privacy policy template for MotherVape’s current features.
If you later add advertising pixels, third-party analytics, or external payment processors, you should update this policy accordingly.
